Frequently Asked Questions

Find answers to common questions about ordering, delivery, and more

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What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 9 financing options through our financing partners.

How long does delivery typically take?

Standard nationwide shipping takes 7-14 business days. Local delivery to the St. Louis metro area is 3-5 business days. Room-of-choice delivery typically takes 7-10 business days.

Is shipping free?

We offer free standard nationwide shipping on orders totaling $3,500 or more. For orders under $3,500, shipping costs are calculated based on your location and delivery method.

What financing options are available?

We offer 9 flexible financing options through our partners including Affirm, Shop Pay, Klarna, Acima, Snap Finance, Progressive, Koalafi, America First Finance, and Vernance.

What if my furniture arrives damaged?

Report damage within 48 hours of delivery with photos. We will arrange a replacement or refund.

What is your return policy?

You have 7 days from delivery to initiate a return. Items must be unused and in original packaging. Custom orders are non-refundable. See our full return policy for details.

Can I visit your showroom?

Yes! Our St. Louis showroom is open Monday-Saturday 10am-7pm, and Sunday 12pm-5pm at 10895 W Florissant, St. Louis, MO.

Do you offer room design services?

Our team provides design advice and recommendations when you visit our showroom or contact us.

Can I order items not in stock?

Yes, we can often special order items in different fabrics, colors, or configurations. Special orders are non-refundable.

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